Text Messaging Terms & Conditions

Last updated: August 2026

Program name & description

Keys Smart CRM Text Messaging. Keys connects customers with local locksmith and roadside service providers. Through this program, a service provider uses a Keys-issued phone number to text the customers who contact them — sending appointment and service updates (booking confirmations, "technician on the way" ETAs, quotes, and order-ready notices) and replying to customers' questions. Messages are transactional and conversational; this is not a marketing or promotional program.

How you opt in

You opt in to receive text messages by directly calling or texting a service provider's published Keys phone number, or by submitting your phone number through their booking request form to request service. A provider only messages numbers that have first contacted them or requested service — no purchased, rented, or third-party lists are ever used. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency

Message frequency varies and depends on your own service activity (for example, the updates related to a service request you have made).

Message & data rates

Message and data rates may apply, according to the plan you have with your mobile carrier.

How to opt out or get help

Reply STOP to any text message at any time to stop receiving messages from that number. Reply HELP for assistance. You may also contact us using the details below.

Privacy

Mobile phone numbers and opt-in consent collected for text messaging are never sold, rented, or shared with third parties for marketing or promotional purposes. See our Text Messaging Privacy Policy for details.

Support contact

For help with text messaging, email support@keysapp.com or visit our Contact Us page.